Effective Date: January 24, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User") and Tensor Corp LLP ("RideSync"), a Limited Liability Partnership registered under the LLP Act, 2008.
By registering for, accessing, or using the RideSync platform (including the mobile application and website), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, strictly do not use the Platform.
Beta Services: The RideSync App is currently in a "Closed Beta" phase. The Services are experimental and may contain bugs, errors, or significant defects.
"As Is" Warranty: To the maximum extent permitted by law, the Services are provided "AS IS" and "AS AVAILABLE" without any warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose.
Feedback: You agree that any suggestions, bug reports, or feedback you provide regarding the Beta Services shall become the exclusive intellectual property of Tensor Corp LLP. We are free to use such feedback for any purpose without compensation to you.
RideSync operates as an electronic Intermediary under Section 2(1)(w) of the Information Technology Act, 2000.
Fares are estimated upfront. You acknowledge that RideSync employs "Dynamic Pricing" (Surge Pricing) during periods of high demand. In strict compliance with the Motor Vehicle Aggregator Guidelines, such dynamic pricing shall not exceed 1.5x (or 2x where locally notified) of the base fare.
You may cancel a ride at any time. A Cancellation Fee may apply if you cancel after 5 minutes of booking or if the Driver cancels due to your failure to show up. This fee shall strictly not exceed 10% of the fare or ₹100, whichever is lower.
In the event of a payment error or valid grievance, you may request a refund. RideSync offers you the choice to receive the refund to your original payment source (Bank/Card) or as RideSync Credits. We do not compel you to accept credits in lieu of a monetary refund, complying with consumer protection norms.
You agree not to:
Violation of these rules may result in the immediate suspension of your account.
To the fullest extent permitted by applicable law, Tensor Corp LLP shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the services, even if RideSync has been advised of the possibility of such damages.
These Terms are governed by the laws of India. Any dispute arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.
For support or legal notices, please contact:
Nodal Officer / Grievance Officer: Mr. Bhavyraj Rathod
Email: support@tensorcorp.in
Clause 1: ONDC Network Data Usage (Mandatory) 3. Data Sharing with the ONDC Network As a Network Participant on the Open Network for Digital Commerce (ONDC), RideSync (Tensor Corp LLP) shares specific transaction data with other Network Participants (Buyer Apps and Gateways) solely for the purpose of fulfilling ride requests. Location Data: Your real-time geolocation (Latitude/Longitude) is shared with the ONDC Gateway to match you with potential riders. This data is not stored permanently by the Gateway. Anonymity: We do not share your Personal Identifiable Information (PII) like Name or Phone Number with the Buyer App until a ride is explicitly accepted by you.
Clause 2: Grievance Redressal Mechanism (Mandatory) 8. Grievance Redressal In accordance with the Information Technology Act, 2000 and the ONDC Network Policies, the contact details of the Grievance Officer are provided below: Name: Mr. Bhavyaraj Rathod Designation: Designated Partner & Grievance Officer Address: Tensor Corp LLP, 702-sankalp Apartment, nitin nagar, ravapar, Morbi, Gujarat. Email: executive@tensorcorp.in Response Time: We acknowledge all grievances within 24 hours and aim to resolve them within 15 days.
Clause 3: Refund & Cancellation Policy (Critical for "Static Terms") 9. Refunds and Cancellations Driver Cancellation: Drivers may cancel a ride without penalty if the rider is unreachable for more than 5 minutes at the pickup location. Rider Cancellation: If a rider cancels after 5 minutes of booking, a cancellation fee may be applicable, which will be settled via the ONDC network protocol. Refunds: As RideSync operates on a Direct-to-Driver payment model (UPI), any disputes regarding fare refunds must be raised via the ONDC ODR (Online Dispute Resolution) mechanism. RideSync facilitates this process but does not hold transaction funds.
Clause 4: Cancellation & Refund Policy (Mobility Specific)
4. CANCELLATION AND REFUND POLICY 4.1. Driver-Initiated Cancellations: Drivers operating on the RideSync platform retain the right to cancel a ride request accepted via the ONDC network in the event of: (a) Rider misconduct or safety concerns; (b) Rider failing to appear at the pickup location within 5 minutes of arrival; or (c) Force majeure events (traffic accidents, vehicle breakdown). Penalty: Excessive cancellations by a driver without valid cause may result in the temporary suspension of the driver’s access to the RideSync platform or a degradation of their "Seller Score" on the ONDC network.
4.2. Rider-Initiated Cancellations: Cancellation Fee: If a Rider cancels a booking more than 5 minutes after the driver has accepted the request, a Cancellation Fee (as determined by the prevailing market rates or ONDC network policy) may be charged to the Rider. Settlement: Since RideSync operates as a Technology Service Provider, this Cancellation Fee will be settled directly to the Driver’s UPI account linked to the app. Tensor Corp LLP does not retain any portion of the cancellation fee unless explicitly stated as a "Platform Usage Fee."
4.3. Refunds for Service Failures: In cases where a ride is completed but the service was unsatisfactory (e.g., AC not working, route deviation), any refund requests raised by the Rider via the Buyer App (IGM) will be adjudicated based on the driver's logs. Liability: Tensor Corp LLP is not liable to fund these refunds from its own accounts. Refunds are processed as "Chargebacks" against the driver's future earnings or settled directly between the Driver and the Rider.
Clause 5: Settlements & Payout Terms
5. PAYMENTS AND SETTLEMENTS 5.1. Direct-to-Driver Model: RideSync operates on a Direct Settlement Model. All ride fares paid by the Rider (whether via Cash or UPI) are transferred directly to the Driver. Tensor Corp LLP does not act as a Nodal Agency and does not hold transaction funds in escrow.
5.2. Platform Subscription Fees: SaaS Fee: Drivers are charged a fixed Platform Subscription Fee (Daily/Weekly/Monthly) for accessing the RideSync technology and ONDC network leads. This fee is non-refundable once the subscription period has commenced. Invoicing: Tensor Corp LLP shall issue a GST-compliant invoice solely for this Subscription Fee. The ride fare receipt is generated by the Driver (or the underlying Transport Service Provider) directly to the Rider.
5.3. ONDC Network Settlement (RSP): For transactions routed through the ONDC Reconciliation & Settlement Protocol (RSP), RideSync acts solely as a technical bridge. Any delays in settlement from the Buyer App (e.g., Paytm/PhonePe) to the Driver are the responsibility of the Buyer App or the Settlement Agency. Tensor Corp LLP bears no liability for banking delays or failures in the ONDC RSP layer.
6.1. Code of Conduct: All Drivers utilizing the RideSync platform agree to adhere to the highest standards of professional conduct. Drivers must treat all Riders with respect and courtesy. The use of abusive language, discriminatory remarks based on religion, caste, gender, or nationality, and any form of harassment are strictly prohibited. Violation of this clause will result in immediate and permanent suspension from the RideSync platform and the ONDC network.
6.2. Zero Tolerance on Intoxication: Tensor Corp LLP maintains a Zero Tolerance Policy regarding the use of drugs or alcohol. Drivers are prohibited from operating their vehicle under the influence of alcohol or narcotic substances while logged into the RideSync app. Any verified complaint regarding intoxication will lead to immediate deactivation of the Driver’s account and reporting of the vehicle registration details to local law enforcement authorities.
6.3. Compliance with Motor Vehicle Laws: The Driver acknowledges that they are solely responsible for complying with all provisions of the Motor Vehicles Act, 1988, and relevant State Transport Department rules. This includes, but is not limited to, possessing a valid commercial driving license, valid vehicle insurance, fitness certificate, and pollution control certificate. RideSync acts purely as a lead-generation tool and assumes no liability for the Driver’s failure to maintain valid legal documentation.
7.1. Nature of Service: The User (Driver and Rider) expressly acknowledges that Tensor Corp LLP is a Technology Service Provider and does not provide transportation services. The Company is not a transport carrier and does not own, operate, or control the vehicles. The contract for transportation is strictly between the Driver and the Rider.
7.2. Disclaimer of Damages: In no event shall Tensor Corp LLP, its partners, or employees be liable for any indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of the RideSync platform or the ONDC network. This includes damages for loss of profits, bodily injury, emotional distress, or property damage arising from any ride arranged through the platform.
7.3. Maximum Liability Cap: Without limiting the foregoing, the total liability of Tensor Corp LLP to a Driver or Rider for any claim arising out of this Agreement or the use of the platform shall strictly be limited to the Subscription Fees paid by the Driver to Tensor Corp LLP in the one (1) month period preceding the event giving rise to the claim. We accept no liability for the ride fare, surge pricing, or third-party ONDC network failures.
7.4. Indemnification: The Driver agrees to indemnify, defend, and hold harmless Tensor Corp LLP from and against any and all claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with: (a) the Driver’s violation or breach of any term of this Agreement; (b) the Driver’s violation of any third-party right, including Rider privacy or property rights; or (c) the Driver’s violation of any applicable law, rule, or regulation.
8.1. Ownership of Platform: Tensor Corp LLP retains all rights, title, and interest in and to the RideSync platform, including but not limited to all software, source code, user interface designs, text, images, and related content. The RideSync name, logo, and product names associated with the Services are trademarks of Tensor Corp LLP, and no right or license is granted to use them except as expressly provided in these Terms.
8.2. Limited License to Driver: Subject to your compliance with these Terms, Tensor Corp LLP grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the RideSync application on your personal device solely in connection with your provision of transportation services; and (ii) access and use any content, information, and related materials that may be made available through the Services.
8.3. Prohibited Activities: You strictly agree not to: (i) remove any copyright, trademark, or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Services except as expressly permitted by Tensor Corp LLP; (iii) decompile, reverse engineer, or disassemble the Services except as may be permitted by applicable law; or (iv) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services.
9.1. Governing Law: This Agreement and any dispute, controversy, or proceeding arising out of or related to this Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
9.2. Exclusive Jurisdiction: The courts located in Morbi, Gujarat shall have the exclusive jurisdiction to settle any disputes or claims arising out of or in connection with this Agreement. The Driver hereby waives any objection to the laying of venue of any such suit, action, or proceeding in such courts.
9.3. ONDC Online Dispute Resolution (ODR): For disputes arising specifically from transactions facilitated via the Open Network for Digital Commerce (ONDC), including issues related to Buyer App settlements, rider refunds, or network failures, the parties agree to utilize the mandatory ONDC-approved ODR (Online Dispute Resolution) platforms and protocols. RideSync shall facilitate the sharing of necessary transaction logs to the ODR provider but shall not be held liable for the adjudication outcome or the enforcement of the ODR award.
10.1. Term: The Agreement between you and Tensor Corp LLP commences on the date you first download, install, or use the RideSync application and shall continue indefinitely unless terminated in accordance with the provisions of this Clause.
10.2. Termination by Company: Tensor Corp LLP reserves the right to immediately terminate or suspend your access to the RideSync platform and the ONDC network without prior notice if: (i) you breach any term of this Agreement; (ii) your driver rating falls below the minimum threshold established by ONDC network policies; (iii) we receive serious safety complaints regarding your vehicle or conduct; or (iv) your subscription fees remain unpaid for a period exceeding seven (7) days.
10.3. Effect of Termination: Upon termination, your license to use the RideSync app is immediately revoked. You must cease all use of the application and delete it from your device. Any outstanding subscription fees due to Tensor Corp LLP at the time of termination shall remain payable and recoverable as a debt.
11.1. "As Is" Service: The RideSync platform and all services provided through the ONDC network are provided on an "AS IS" and "AS AVAILABLE" basis. Tensor Corp LLP disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11.2. No Guarantee of Reliability: Tensor Corp LLP makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services or any services requested through the use of the ONDC network, or that the services will be uninterrupted or error-free. You agree that the entire risk arising out of your use of the services, and any service requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.
11.3. No Guarantee of Earnings: Tensor Corp LLP does not guarantee, warrant, or promise any specific level of earnings, ride volume, or income to the Driver. Ride availability is subject to market demand, ONDC network buyer app traffic, and external factors beyond our control.
12.1. Events Beyond Control: Tensor Corp LLP shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay is caused by circumstances beyond our reasonable control. These "Force Majeure Events" include, but are not limited to: acts of God, natural disasters, war, civil commotion, strikes, labor disputes, government orders, internet service provider failures, GPS satellite failures, or systemic failures of the ONDC network infrastructure.
12.2. Service Suspension: In the event of a Force Majeure Event, Tensor Corp LLP may suspend access to the RideSync platform immediately and without notice. We shall endeavor to restore service as soon as reasonably practicable but accept no liability for any loss of income or opportunities during such suspension.
13.1. Right to Amend: Tensor Corp LLP reserves the right to modify, amend, or replace these Terms and Conditions at any time. Any changes will be effective immediately upon posting the updated Agreement on the RideSync website or within the application. It is your responsibility to review these Terms periodically for changes.
13.2. Acceptance of Changes: Your continued use of the Services after the posting of any changes to the Terms and Conditions constitutes your acceptance of those changes. If you do not agree to the amended terms, you must stop using the Services and delete your account immediately.
14.1. Severability: If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
14.2. Assignment: You may not assign or transfer this Agreement or your rights under it, in whole or in part, without our prior written consent. Tensor Corp LLP may assign this Agreement without restriction to a parent, subsidiary, or third party during a merger or acquisition.
14.3. Entire Agreement: This Agreement, together with the Privacy Policy and any ONDC-specific addendums, constitutes the entire agreement between the parties regarding the subject matter hereof and supersedes all prior written or oral agreements.
15.1. Method of Notice: Any notice or other communication to be given to Tensor Corp LLP under this Agreement shall be in writing and shall be deemed to have been duly given if sent by registered email to executive@tensorcorp.in or by registered post to our registered office address in Morbi, Gujarat.
15.2. Notices to You: We may give notice to you by means of a general notice on the RideSync Platform, electronic mail to your email address in your account, or by written communication sent to your address as set forth in your account. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
16.1. Competency to Contract: By clicking "I Accept", downloading the App, or using the Services, you represent that you are at least 18 years of age, are of sound mind, and are not disqualified from contracting by any law to which you are subject.
16.2. Electronic Record: This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures. Your continued use of the app constitutes your binding acceptance of these terms.
(End of Terms and Conditions)