Effective Date: January 24, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User") and Tensor Corp LLP ("RideSync"), a Limited Liability Partnership registered under the LLP Act, 2008.
By registering for, accessing, or using the RideSync platform (including the mobile application and website), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, strictly do not use the Platform.
Beta Services: The RideSync App is currently in a "Closed Beta" phase. The Services are experimental and may contain bugs, errors, or significant defects.
"As Is" Warranty: To the maximum extent permitted by law, the Services are provided "AS IS" and "AS AVAILABLE" without any warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose.
Feedback: You agree that any suggestions, bug reports, or feedback you provide regarding the Beta Services shall become the exclusive intellectual property of Tensor Corp LLP. We are free to use such feedback for any purpose without compensation to you.
RideSync operates as an electronic Intermediary under Section 2(1)(w) of the Information Technology Act, 2000.
Fares are estimated upfront. You acknowledge that RideSync employs "Dynamic Pricing" (Surge Pricing) during periods of high demand. In strict compliance with the Motor Vehicle Aggregator Guidelines, such dynamic pricing shall not exceed 1.5x (or 2x where locally notified) of the base fare.
You may cancel a ride at any time. A Cancellation Fee may apply if you cancel after 5 minutes of booking or if the Driver cancels due to your failure to show up. This fee shall strictly not exceed 10% of the fare or ₹100, whichever is lower.
In the event of a payment error or valid grievance, you may request a refund. RideSync offers you the choice to receive the refund to your original payment source (Bank/Card) or as RideSync Credits. We do not compel you to accept credits in lieu of a monetary refund, complying with consumer protection norms.
You agree not to:
Violation of these rules may result in the immediate suspension of your account.
To the fullest extent permitted by applicable law, Tensor Corp LLP shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the services, even if RideSync has been advised of the possibility of such damages.
These Terms are governed by the laws of India. Any dispute arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.
For support or legal notices, please contact:
Nodal Officer / Grievance Officer: Mr. Bhavyraj Rathod
Email: support@tensorcorp.in